Troubleshooting ZOSI View Login Issues: A Step-by-Step Guide

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If you're experiencing problems integrating Outlook mail into the alarm section on your ZOSI VIEW system or are having trouble logging in, follow these steps to resolve the issue.

### Enable SSL/TLS Encryption for Email Integration

1. Log in to your ZOSi View account and navigate to Settings > Email

2. Under 'Outgoing Server (SMTP)', ensure that Use TLS encryption` is selected.

3. If you're using a non-standard port, enter the correct port number (587) instead of the default value.

### Verify SSL/TLS Configuration

1. Go back to your email client's settings and navigate to the account associated with ZOSi View

2. Look for an option labeled 'Use TLS/SSL' or similar; make sure it is enabled.

3. If prompted, select Require` from the dropdown menu.

### Additional Troubleshooting Steps

If you're still encountering issues after following these steps:

1. Check your internet connection and ensure that there are no connectivity problems

2. Clear browser cache and cookies before trying to log in again

3. Consider contacting ZOSi Support for further assistance or guidance specific to your setup.

Troubleshooting can be frustrating, but by methodically working through each step outlined above should resolve any login issues you're experiencing with ZOSi View.

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Zosi view not logging in